FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship within the United Arab Emirates (UAE) only.

2. How long does delivery take?

Orders are usually delivered within 2–5 business days after order confirmation. Delivery time may vary based on location and courier service.

3. Do you offer Cash on Delivery (COD)?

Yes ✅
We offer Cash on Delivery (COD) across the UAE. Please make sure someone is available to receive and pay for the order.

4. Are there any shipping charges?

Shipping charges (if applicable) are clearly shown at checkout before you place your order. No hidden fees.

5. How can I track my order?

Once your order is shipped, you may receive a confirmation message or email. You can also contact us anytime for order updates.

6. Can I cancel or change my order?

If your order has not been shipped yet, please contact us as soon as possible. Once shipped, orders cannot be cancelled or changed.

7. What is your return & refund policy?

Returns and refunds are handled according to our Return & Refund Policy, available on our website. Please review it before placing an order.

8. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we’ll assist you.

9. What if I entered the wrong address?

Please double-check your address before placing an order. We are not responsible for delays or failed deliveries due to incorrect information.

10. How can I contact Virelix?

You can reach us at:

Email: virelixmart@gmail.com
We respond within 24–48 business hours.